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All standard orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

Delivery charges for your order will be calculated and displayed at checkout.

 

 

 

We offer international shipping within Europe.

 

Shipping charges for your order will be calculated and displayed at checkout.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Neli Aur is not responsible for these charges if they are applied and are your responsibility as the customer.

 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within the stated number of days specified at checkout after receiving your shipping confirmation email, please contact us at sales@neliaur.com with your name and order number, and we will investigate for you.